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Submit a Help Desk Ticket

  2. Submit a Help Desk Ticket

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  • Please help us better understand why you're reaching out today for help by selecting from the options below.
  • Please help us better understand why you're reaching out today for help by selecting from the options below.
  • Please help us better understand why you're reaching out today for help by selecting from the options below.
  • Please use your legal name (no nicknames).
  • Please enter your Clock Number or Employee ID. This starts with 100

  • Please provide the title of the course you are having problems with. Does not have to be the exact name.
  • This includes Promotions or changes in position within the same facility.
  • Provide as much information as you can about the nature of your request so that we can process your request quickly.
  • Provide as much information as you can about the nature of your request so that we can process your request quickly.
  • Accepted file types: jpg, gif, png, pdf.
    If you are receiving a specific error message or can provide further detail with a screenshot, please upload it here.

  • Since you were hired prior to April 1st, 2017, and have a Signature email address, your login will be as follows:

    Username: Same as your email address before the @ symbol. Password: Same as your email password.

    For example: If your email address is jdoe@signaturehealthcarellc.com, the username would be jdoe.

  • Since you were hired prior to April 1st, 2017, and have a Signature email address, your login will be as follows:

    Username: Your Clock (employee) number without the 1000

    For example: If your clock number is 100012345, the username would be12345.

    Password: Same as your email password.

  • Since you were hired prior to April 1st, 2017, and do not have a Signature email address, your login will be as follows:

    Username: Your Clock (employee) number without the 1000

    For example: If your clock number is 100012345, the username would be12345.

    Password: BB#### (where #### is the last 4 digits of your SSN)

  • Please attempt to log in again (opens in a new window)

  • Please review the support articles below to see if they answer your question.

  • Learner Tips

    • Self Reporting CEUs to CE Broker
    • I need to reset my learn365 password
    • Searching for CEUs for my license
    • Printing your course certificates
    • Printing your course transcript
    • Entering Your Licenses and Certifications
    • Finding your completed training
    • Accessing Resources
    • Troubleshooting Login Problems for learn365
    • Reporting Your CEUs
    • Self Enrolling in a Course

  • Learner Tips

    • Getting Started
    • Learner Tips
    • Supervisor Training

    Getting Started

    Getting Started

    • Accessing Resources
    • Troubleshooting Login Problems for learn365
    • Reporting Your CEUs
    • Logging into learn365

    Learner Tips

    Learner Tips

    • Self Reporting CEUs to CE Broker
    • I need to reset my learn365 password
    • Searching for CEUs for my license
    • Printing your course certificates
    • Printing your course transcript
    • Entering Your Licenses and Certifications
    • Finding your completed training
    • Accessing Resources
    • Troubleshooting Login Problems for learn365
    • Reporting Your CEUs
    • Self Enrolling in a Course

    Supervisor Training

    learn365 Supervisor

    • How to Save your Report and Set it to Auto Send
    • How to Read a Stakeholder’s Transcript
    • How to Make an Assignment
    • Getting Started with Learn365 (Supervisor Access)
    • How to Change a Due Date on an Existing Assignment
    • Running a Report
    • Taking a Screenshot in Windows
    • How to Add Your License & Search for CEUs
    • How to Send Email to Learners within learn365
    • How can I print course content?
    • Change your role / See your assigned courses
    • Proctoring Data Points Exams
    • Assigning Traditional Hand in Hand Training to Stakeholders
    • Troubleshooting Login Problems for learn365
    • Enrolling Stakeholders in Courses or Curricula

  • learn365 Supervisor

    • How to Save your Report and Set it to Auto Send
    • How to Read a Stakeholder’s Transcript
    • How to Make an Assignment
    • Getting Started with Learn365 (Supervisor Access)
    • How to Change a Due Date on an Existing Assignment
    • Running a Report
    • Taking a Screenshot in Windows
    • How to Add Your License & Search for CEUs
    • How to Send Email to Learners within learn365
    • How can I print course content?
    • Change your role / See your assigned courses
    • Proctoring Data Points Exams
    • Assigning Traditional Hand in Hand Training to Stakeholders
    • Troubleshooting Login Problems for learn365
    • Enrolling Stakeholders in Courses or Curricula
  • Please enter the username you tried to use to log in to Learn365.

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AMBER GENSHEIMER

Amber_small_450x300

AMBER GENSHEIMER, MSN, RN

SDC Success Navigator
Signature HealthCARE, LLC
304 Whittington Parkway, Louisville, KY 40222
o: 502-568-7343
c: 502-438-3925
e: agensheimer@signaturehealthcarellc.com

SDCs and Talent Managers are the backbone of learning and development within their facility. It is my passion to provide, support, resources and encouragement to help ensure your success!

WHAT TO EXPECT IN ONBOARDING

To set you up for success, you can expect the following to happen as a part of your on-boarding experience.

  • A welcome email with lots of resources for your new role
  • Automatic assignment of 8 eLearning courses (known as the SDC Fast Start) that go over your role in depth (courses available in learn365)
  • A 4 hour live, virtual training called an SDC Intensive that reviews key functions of the role
  • A 12-week live, virtual training (known as the SDC Cohort) that meets 1 time per week for an hour
  • Job shadowing with another SDC (where possible)
  • Additional 1:1 training as needed/requested

MY PROFESSIONAL CAREER

Education

Indiana Wesleyan University
Masters of Science Degree in Nursing Education
April 2013

University of Louisville
Bachelor of Science Degree in Nursing
May 2007

Experience

Signature Healthcare November 2013-Present

  • SDC Success Navigator December 2016-Present
  • Director of Clinical Education and Program Development March 2015-December 2016
  • Staff Development Coordinator (Educator) November 2013-March 2015

Jewish Hospital St. Mary’s Healthcare, Louisville, KY May 2007-November 2013

  • Care Manager June 2012-November 201
  • Charge Nurse- Telemetry Unit August 2008-June 2012
  • Telemetry-VAD/Heart transplant unit May 2007-August 2008

Certifications

  • Licensed Registered Nurse in Kentucky
  • Basic Life Support
  • Basic Life Support Instructor Certification through the American Heart Association
  • MOI Certification

Memberships

  • Member of Association for Nursing Professional Development (ANPD)-Since 2016

Devry

DeVry

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